StubHub's newsroom (Aug 31, 2026) says FanProtect is "automatically included with every order" and lists four guarantees:
- Your tickets arrive on time.
- Your tickets are authentic and valid for entry.
- If there's a problem, you get comparable tickets or your money back.
- If the event is canceled and not rescheduled, you're refunded.
The post says coverage starts the moment you check out and lasts until you're through the gate. It also says sellers must have the tickets in hand or be officially allocated them before listing, that "ghost ticketing" is prohibited, and that sellers aren't paid until after the event.
Fees
On July 31, 2024, the District of Columbia's attorney general sued StubHub, Inc., alleging "drip pricing": a low advertised price, then mandatory "fulfillment and service" fees revealed at the end of checkout. The office alleges about $118 million in hidden fees on nearly 5 million tickets sold to D.C. consumers since 2015.
Separately, the FTC's Rule on Unfair or Deceptive Fees took effect on May 12, 2025. The rule says it is an unfair and deceptive practice to offer, display or advertise any price for live-event tickets or short-term lodging without clearly, conspicuously and prominently disclosing the total price.
Sources
- StubHub Newsroom — 7 ways to protect yourself when buying tickets online (Aug 31, 2026) (checked Nov 9, 2026)
- Office of the Attorney General for the District of Columbia — Attorney General Schwalb Sues StubHub for Deceptive Pricing & Junk Fees (checked Nov 9, 2026)
- Federal Register — Trade Regulation Rule on Unfair or Deceptive Fees (checked Nov 9, 2026)