Go to roblox.com/redeem in a web browser, log in, type the code and click Redeem. Most versions of the mobile app and consoles have no redeem option.
In the U.S., Roblox says Samsung Galaxy and iOS users can also redeem inside the app (as of Nov 9, 2026). It only gives steps for Samsung: open More, tap the Redeem tile and enter the code.
Your credit is on the web
Redeeming a gift card gives you Roblox Credit, not Robux. Credit can only be viewed and used in a web browser, so you won't see it in the app. To check it, log in on the web and look under "Available Credit" below the Redeem button, or at Balance next to the Roblox Credit line in Billing Settings. No credit line means none is on the account. Amazon and Party Packs gift cards are the exception: they add Robux directly, never Credit.
To turn it into Robux, go to roblox.com/redeem and select Get Robux. That pre-selects the biggest package your credit covers; click Buy. If there's credit left, Roblox asks whether to buy more, and Buy converts the rest. Cancel keeps it as credit. For a different package, use roblox.com/upgrades/robux.
A leftover too small for a package shows a Convert Credit to Robux button instead. Credit and a card can't be mixed in one purchase. If the credit doesn't cover it all, you pay the full amount another way.
If the code is rejected
Roblox lists these look-alike swaps to try:
| Typed | Try |
|---|---|
| 0 (zero) | O |
| 1 (one) | I (capital i) |
| 2 | Z |
| 5 | S |
| 6 | G or Q |
| 8 | B |
Refunds, foreign cards and lost PINs
- Cards from other countries work. The value converts to your account's local currency.
- You can redeem several cards, entered one at a time.
- Roblox doesn't provide refunds for gift cards.
- Cards bought on roblox.com/shopgiftcards are sold through CashStar, which has its own support form for lost PINs.
- If a code from a retailer promotion never arrived, Roblox says to ask the retailer; it doesn't reissue those.
Sources
- Roblox Support — How to redeem and spend your Gift Card (checked Nov 9, 2026)
- Roblox Support — Managing and spending your Roblox Credit (checked Nov 9, 2026)